UPDATED OCT 16 2025

Terms of Use

1. Scope and Parties

1.1 These Terms of Use (“Terms”) govern all use of the Verwaltungssprung platform and services (“Service”) by customers who are businesses. They apply only if the Customer is a trader (Unternehmer) as defined in Section 14 of the German Civil Code (BGB), or a legal entity under public law or a special fund under public law. These Terms do not apply to consumers (Section 13 BGB). In particular, any statutory rights or protections granted to consumers (such as the right of withdrawal (Widerrufsrecht)) do not apply to the Service.

1.2 Verwaltungssprung is run by Verwaltungssprung GmbH (“ Verwaltungssprung”,  “Provider”, “we” or “us”), a company under German law. The Provider and the Customer  (“you”) agree that only these Terms shall govern the contract. We object to any of your  general terms and conditions. 

1.3 Any deviating or supplemental terms of the Customer will not become part of the contract  unless we have expressly offered and/or agreed to them in text form (Section 126b BGB).

2. Services Provided by Verwaltungssprung

2.1 Core Service: We provide a software platform that offers AI search analytics for  marketing teams. Verwaltungssprung is designed to help companies assess and analyze  their visibility in Large Language Models (LLMs). The exact features of our service are  described on our website.

2.2 Service Modifications: Verwaltungssprung may make reasonable changes to the  Service (e.g. to improve performance or comply with laws) provided such changes do not  eliminate core features of the Service. We will inform you of any material changes in a timely  manner.

2.3 Third-Party Components: If our Service relies on third-party providers or data sources,  availability of those external services is outside of Verwaltungssprung’s control; if a third- party ceases to provide a necessary component, we will inform you and strive to find a  suitable alternative or solution.

2.4 Interruptions: Verwaltungssprung uses technology on LLMs to generate data that the  Customer can analyze. We do control access to LLMs and do not warrant that the Service  will be completely error-free or uninterrupted, but we will use commercially reasonable  efforts to promptly address any material service issues.

.5 No Guaranteed Results: Unless explicitly agreed, Verwaltungssprung does not  guarantee specific outcomes or results from using the Service.

3. Customer Obligations

3.1 The Customer agrees to use Verwaltungssprung’s Service only for legitimate business  purposes and in compliance with all applicable laws. You must keep confidential any login  credentials and prevent unauthorized access to the Service. You are responsible for  ensuring that any data or content you input into the Service does not infringe any third- party rights or violate any laws (e.g. no uploading of illicit or personal data without consent).

3.2 Prohibited Uses: You shall not reverse engineer, decompile, or otherwise misuse the  Service. In the event of a breach of these obligations, Verwaltungssprung is entitled to  temporarily suspend or restrict your access to the Service, after reasonable notice if feasible,  and/or terminate the contract for cause pursuant to Section 7.3 below. 

4. Intellectual Property and Data

4.1 Service IP: All intellectual property rights in the Verwaltungssprung Service (including  the software, algorithms, models, and documentation) are and remain the exclusive property  of Verwaltungssprung. Verwaltungssprung merely grants the Customer a limited, non- exclusive, non-transferable right to use the Service during the term of the contract for the  Customer’s internal business operations, in accordance with these Terms. 

4.2 Customer Data: The Customer retains all rights to the data, content, and materials that  you upload or provide to Verwaltungssprung (“Customer Data”). By providing Customer  Data, you grant Verwaltungssprung a license to process and use that data only to the  extent necessary to perform the Service and fulfill our contractual obligations.  Verwaltungssprung will handle Customer Data in compliance with applicable data protection  laws and our Privacy Policy. We will not use or share your Customer Data for any other  purposes without your consent. Upon termination of the contract, and upon your request, we  will delete or return your Customer Data that remains stored with us, except to the extent we  are legally required to retain it.

5. Fees, Payment Terms, and Set-off

5.1 Fees: The Customer shall pay the fees for the Service as agreed in the order or contract  form (e.g. per the pricing models laid out on our website). All prices are understood to be net  of applicable VAT (sales tax) which will be added as required by law

5.2 Invoicing, Payment, and Suspension of Service: Verwaltungssprung will invoice fees  per the agreed billing cycle (e.g. monthly or annually in advance). Invoices will be provided  via Stripe – a payment service provider – or directly by us, depending on what was agreed  upon. Payments are due within 14 days of the invoice date, unless a different period is  specified in text form. Payment shall be made via the payment method agreed (e.g. bank  transfer to the stated account or credit card). If the Customer fails to pay on time,  Verwaltungssprung may charge statutory default interest as provided by law (Sections 288  para. 2, 286 BGB – currently 9 percentage points above the ECB base rate for B2B  transactions) from the due date. Verwaltungssprung also reserves the right, after giving a  reminder and reasonable grace period, to suspend Service access until overdue amounts  are paid.

5.3 No Set-off Except for Uncontested Claims: The Customer may only set off  counterclaims against Verwaltungssprung’s payment claims if those counterclaims are  undisputed by Verwaltungssprung or finally adjudicated by court. In other words, you  cannot withhold or reduce payments by offsetting any claims you have against us, unless  such claims have been acknowledged by Verwaltungssprung or confirmed by a final legal  judgment. The Customer is not entitled to exercise a right of retention or refuse performance,  except to the extent that your claim arises from the same contractual relationship and is  undisputed or legally established. These restrictions are in place to ensure that payment  obligations are met timely; they do not limit your right to claim damages or other remedies  separately.

6. Limitation of Liability

6.1 Unlimited Liability in Certain Cases: Verwaltungssprung shall be liable without limit  in cases of intentional misconduct or gross negligence by Verwaltungssprung, its legal  representatives, or vicarious agents. Verwaltungssprung also bears full liability for any  damages resulting from injury to life, body, or health caused by any negligence on our part. 

6.2 Liability for Slight Negligence (Essential Duties): In cases of ordinary (slight)  negligence, Verwaltungssprung will only be liable for the breach of essential contractual  obligations. Essential obligations (Kardinalpflichten) are those duties which are  fundamental to the contract and on whose fulfillment the Customer can rely. 

6.3 Exclusion of Other Slight Negligence: Verwaltungssprung shall not be liable for  breaches of duty caused by slight negligence if those duties are not essential contractual  obligations.

6.4 Further Liability Limitations: To the extent  Verwaltungssprung’s liability is limited or  excluded under the provisions above, the same limitations or exclusions apply to the  personal liability of Verwaltungssprung’s officers, employees, agents, and subcontractors.

6.5 Indemnification by Customer: The Customer shall indemnify and hold  Verwaltungssprung harmless from any third-party claims arising out of the Customer’s  unlawful use of the Service or breach of these Terms, to the extent the Customer is  responsible for such breach. (This clause would apply, for instance, if a third party sues  Verwaltungssprung due to content the Customer provided or how the Customer used the  Service.)

7. Term and Termination

7.1 Contract Term: The contract for use of the Verwaltungssprung Service begins when the  Customer accepts these Terms and registers an account or otherwise enters into an  agreement for the Service. The term of the contract is as specified in your order (e.g. a  monthly or a 12-month subscription) or, if no specific term is agreed, it is for an indefinite  period.

7.2 Ordinary Termination: Either party may terminate  

• a monthly subscription at any time, effective at the end of the current payment cycle;  

• a 12-month subscription by giving thirty (30) days’ notice, effective at the end of the  12-month cycle; 

• an indefinite-term contract for convenience by giving thirty (30) days’ notice to the  end of a calendar month (unless a different notice period is agreed elsewhere in  writing).  


Absent timely notice of non-renewal (if renewal is agreed), the contract may renew as per  the agreed terms. Notice of termination must be given at least in text form (e.g. by email).

7.3 Termination for Cause: Either party may terminate the contract with immediate effect  for cause (aus wichtigem Grund) if the legal requirements for such termination are met.  Cause for Verwaltungssprung includes, for example, the Customer’s serious breach of these  Terms (such as misuse of the Service or persistent non -payment) that is not cured after warning, or insolvency of the Customer. In case of termination for cause by  Verwaltungssprung, we may immediately suspend your access to the Service.

7.4 Effects of Termination: Upon termination or expiration of the contract,  Verwaltungssprung will deactivate the Customer’s account and cease providing the Service  to the Customer. The Customer should export or save any data they need prior to the  effective termination date. Verwaltungssprung may delete Customer Data associated with  the account after a short retention period, except for data we must retain by law. Any fees  paid in advance for periods after the termination will be refunded pro rata only if the  termination was due to a fault of Verwaltungssprung or was an uncured breach by  Verwaltungssprung; otherwise, there is no automatic refund for early termination of a fixed  term. Any clauses that by their nature are meant to continue (such as confidentiality, liability,  governing law, etc.) shall remain in effect despite termination.

8. Governing Law and Jurisdiction

8.1 Governing Law: This Agreement and any disputes arising out of it shall be governed  by the laws of the Federal Republic of Germany, excluding its conflict-of-laws rules and  excluding the United Nations Convention on Contracts for the International Sale of Goods  (CISG).

8.2 Jurisdiction: The exclusive place of jurisdiction for all disputes arising from or in  connection with these Terms shall be Berlin, Germany, provided that the Customer is a  merchant (Kaufmann) as defined under the German Commercial Code, or a legal entity  under public law, or a special fund under public law. This jurisdiction clause does not limit  either party’s right to seek interim injunctive relief in any appropriate jurisdiction if necessary. 

9. Governing Law and Jurisdiction

Verwaltungssprung may publicly refer to the Customer as a client for marketing and  promotional purposes. In particular, Verwaltungssprung is entitled to use the Customer’s  name, logo, and general branding in reference lists, on its website, in presentations, and in  other marketing materials (both online and offline), provided this is done in a fact-based and  appropriate manner. This right shall survive the termination of the contract, unless the  Customer objects to such use in writing for legitimate reasons. Verwaltungssprung will not  disclose any confidential information of the Customer in this context.

10. Final Provisions

10.1 Changes to Terms: Verwaltungssprung reserves the right to modify or update these  Terms for future transactions. For existing contracts,  Verwaltungssprung will notify the  Customer in text form (e.g. email) of proposed changes at least 6 weeks in advance. The  changes shall be deemed approved if the Customer does not object in text form within the  notice period. Verwaltungssprung will specifically inform the Customer of this consequence  in the change notice. If the Customer objects to the changes, each party has the right to  terminate the contract by notice before the changes take effect.

10.2 No Oral Agreements: These Terms, together with any individual order or contract  document referencing them, constitute the entire agreement between Verwaltungssprung  and the Customer regarding the Service. There are no side agreements or representations  other than those expressly contained in writing in this contract. Any amendments or additions  to this contract must be made in text form (e.g. email confirmation), unless a stricter formal  requirement is required by law. This also applies to any waiver of this text form requirement.

10.3 Severability: Should any provision of these Terms be or become invalid or  unenforceable, the remainder of the provisions shall remain in effect. In place of the invalid  provision, the parties agree to adopt a valid provision that most closely reflects the original  economic intent of the invalid clause. If a valid adapting provision cannot be agreed, the  relevant statutory provisions shall apply. 

10.4 Contract Languages: This English version of the Terms of Use is the binding version  for the contractual relationship. (Any German translation or version, if provided, is for  convenience; in case of inconsistencies, the English text prevails.)

10.5 Contact and Imprint: Verwaltungssprung GmbH, Hauptstraße 3, 10827 Berlin, is the  provider of the Service. For any questions or communications regarding these Terms, you  may contact us at support@verwaltungssprung.com. Our legal notice (Impressum) and  Privacy Policy can be found on our website.